African News
COLLEGE SET TO BOOST ITS SERVICE DELIVERY THROUGH AUTOMATION
“Expect to be served within the shortest time possible,” was the message from Kenya Medical Training College (KMTC) CEO, Dr. Kelly Oluoch, during the Citizen’s Service Delivery Charter review on Thursday, September 26, 2024, in Kisumu.
The College is banking on service automation, including the introduction of Unstructured Supplementary Service Data (USSD) and Customer Relationship Management (CRM), to enable customers to receive services at the press of a button.
This means that whether you make an inquiry via social media, email, phone call, or walk-in, you will be assisted within a few hours.
Dr. Oluoch emphasized that the initiative upholds KMTC’s promise to deliver high-quality, efficient services to the public.
He highlighted the importance of the charter as a reflection of the College’s commitment to providing exceptional service, and stressed the role of technology in improving operations and ensuring seamless experiences for customers across all campuses.
Meanwhile, the CEO urged the College fraternity to support the nationwide implementation of the Social Health Authority (SHA) program, which is set to replace the National Health Insurance Fund (NHIF) by October 1, 2024.
He revealed that KMTC has been assigned two counties, Kisumu and Homa Bay, to lead efforts in raising awareness and mobilizing local residents to adopt the initiative.
In preparation for the rollout, the College has introduced a Diploma in Health Insurance Management to equip the country for the new health insurance scheme.
This transition is expected to significantly advance Kenya’s Universal Health Coverage (UHC) agenda by making healthcare more affordable, accessible, and high quality for all citizens.
